Campus IT Support Specialist — Help Desk

University of Rio Grande-Rio Grande Community College

Rio Grande (OH)

On-site

USD 40,000 - 60,000

Full time

9 days ago

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Job summary

The University of Rio Grande/Rio Grande Community College is seeking a Help Desk Specialist to deliver first-level IT support for faculty, staff, and students. This full-time, on-site role emphasizes timely service and accurate ticket documentation.

You will diagnose hardware, software, account, and connectivity issues; assist with device provisioning and software updates; and help deploy campus technology while upholding security standards and delivering excellent customer service.

Qualifications

Associate degree or equivalent combination of education and experience in information technology.
Basic knowledge of Windows OS, desktop hardware, Microsoft 365, and networking fundamentals.
Strong communication, troubleshooting, customer service, and organization skills.
Ability to lift up to 40 pounds and maintain reliable transportation.

Responsibilities

Serve as first point of contact for users via phone, email, tickets, or in person.
Document, track, update, and resolve support tickets promptly.
Diagnose and resolve common hardware, software, printer, account, and connectivity issues.
Escalate complex problems to appropriate IT staff as needed.
Install, configure, and support desktops, laptops, mobile devices, printers, and peripherals.
Assist with software deployment, updates, and routine maintenance.