IT Technician – On‑Site Support & Network Helpdesk

Rosen Hotels & Resorts; Orlando, Northern (FL, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Affordable Health Insurance

On-site Medical Center

401(k) Retirement Savings Plan

Tuition Reimbursement

Job summary

Rosen Hotels & Resorts in Orlando is seeking an IT Technician to support hardware, software, and minor network issues across hotel systems. The role includes assisting with Help Desk phone coverage and remote troubleshooting by phone.

Responsibilities include installing hardware, troubleshooting wired/wireless networks, and assisting with guest room IT services. A Associate degree and one year of tech experience are required; CompTIA A+ and Network+ are a bonus.

Qualifications

• One year of IT Technician experience required.
• CompTIA A+ and Network+ are a plus.

Responsibilities

• Support hardware, software, and minor network issues across computers and printers.
• Assist with covering phones for Help Desk and troubleshooting over the phone.
• Install or assist in installation of computer hardware and peripherals.

Skills

Troubleshooting

Hardware

Software

Phone support

Education

Associate degree

Tools

Ticketing system

IP phones

Job description

Rosen Hotels & Resorts in Orlando is seeking an IT Technician to support hardware, software, and minor network issues across hotel systems. The role includes assisting with Help Desk phone coverage and remote troubleshooting by phone.

Responsibilities include installing hardware, troubleshooting wired/wireless networks, and assisting with guest room IT services. A Associate degree and one year of tech experience are required; CompTIA A+ and Network+ are a bonus.