Service Desk Technician I: 1st/2nd Line Support & On-Call

University of Rochester; New York (NY); On-site; USD 28,000 - 39,000; Full time

Job summary

The University of Rochester is seeking a Service Desk Technician to provide first- and second-level support for desktop applications, printers, networking, and operating systems at the Brighton, NY campus.

You will work 40 hours per week on day shift, join on-call rotation, and collaborate with customers to deliver excellent service while staying current with LAN technologies and university applications.

Qualifications

• High School diploma or equivalent required.
• 1 year of customer service or related experience preferred.
• Experience with eRecord preferred.
• Strong problem-solving and communication skills.

Responsibilities

• Provide first- and second-level troubleshooting for desktop applications, printers, networking, hardware, and OS.
• Support university-supported applications and participate in on-call rotation.
• Resolve technical issues related to computing hardware, OS, software, email, networking, printers, and security.
• Assist customers, ensuring excellent service in all interactions.
• Stay current with desktop and LAN technologies via education and seminars.

Skills

Customer service

Communication skills

Problem solving

Windows

MS Office

LAN/WAN knowledge

Travel between sites

24/7 shifts

Education

High School diploma or equivalent

1 year of customer service experience

eRecord experience preferred

CompTIA A+ Certification

Tools

CompTIA A+ Certification

Job description

The University of Rochester is seeking a Service Desk Technician to provide first- and second-level support for desktop applications, printers, networking, and operating systems at the Brighton, NY campus.

You will work 40 hours per week on day shift, join on-call rotation, and collaborate with customers to deliver excellent service while staying current with LAN technologies and university applications.