Senior IT Help Desk Technician — Cross-Platform Support

University of Rochester; United States; On-site; USD 35,000 - 49,000; Full time

Job summary

University of Rochester is seeking a Help Desk Specialist to provide frontline support for clinical and office customers. You will handle calls, document needs, and troubleshoot to maintain healthy computer systems for providers and staff.

The role requires strong customer service, communication, and problem-solving skills, with flexibility to cover 24/7/365 needs. Experience with Windows, Mac, Linux and specialty software is preferred.

Qualifications

• High School diploma or equivalent with 3 years of relevant experience.
• Associate's degree in related field preferred.
• Or equivalent combination of education and experience.

Responsibilities

• Provide help desk call support to clinical and office area customers.
• Take phone calls, document customer needs, and resolve issues promptly.
• Elevate complex issues to ensure timely resolution.

Skills

Help desk

Windows

Mac

Linux

Customer service

Communication

Problem solving

LAN/WAN basics

Education

High School diploma

Associate's degree preferred

Tools

Microsoft Office Suite

XLTEK

BrainLab Systems

Zoom

MS Teams

Job description

University of Rochester is seeking a Help Desk Specialist to provide frontline support for clinical and office customers. You will handle calls, document needs, and troubleshoot to maintain healthy computer systems for providers and staff.

The role requires strong customer service, communication, and problem-solving skills, with flexibility to cover 24/7/365 needs. Experience with Windows, Mac, Linux and specialty software is preferred.