Campus IT Help Desk Technician I – Frontline Support

La Sierra University; Riverside (CA); On-site; USD 27,000 - 31,000; Full time

Job summary

La Sierra University is seeking an IT Support Specialist to provide frontline technical assistance for faculty, staff, students, classrooms, endpoints, accounts, and Microsoft 365. The role is based on campus in Riverside, CA, with occasional after-hours support as needed.

You will handle ticket intake, troubleshooting, documentation, escalation, and assist with device setup, software installation, and user guidance, while maintaining professional service standards and accurate notes.

Qualifications

• Relevant degree, certification, or equivalent combination of education, training, and experience.
• Strong written, verbal, documentation, and customer-service communication skills.
• Ability to work collaboratively with faculty, staff, students, vendors, and cross-functional teams.

Responsibilities

• Serve as first point of contact for support requests, ticket intake, troubleshooting, documentation, and escalation.
• Assist with device setup, software installation, account support, email support, classroom checks, and user guidance.
• Maintain professional service standards and accurate ticket notes.

Skills

Frontline support

Customer service

Ticket documentation

Troubleshooting

Escalation judgment

Education

Relevant degree or certification

Job description

La Sierra University is seeking an IT Support Specialist to provide frontline technical assistance for faculty, staff, students, classrooms, endpoints, accounts, and Microsoft 365. The role is based on campus in Riverside, CA, with occasional after-hours support as needed.

You will handle ticket intake, troubleshooting, documentation, escalation, and assist with device setup, software installation, and user guidance, while maintaining professional service standards and accurate notes.