Entry-Level IT Help Desk Specialist (Onsite)

Wayne State University; Glendale (CA); On-site; USD 40,000 - 50,000; Full time

Job summary

Wayne State University is seeking entry-level IT candidates for a fast-paced support role in Glendale, California. Responsibilities include troubleshooting PCs, providing Microsoft 365 support, user onboarding, and ticket management.

Ideal candidates will have 0-2 years of experience, preferably with help desk internships and a strong customer service background. The position requires reliability and the ability to work onsite daily.

Qualifications

• Entry-level IT candidates with 0–2 years' experience.
• Candidates with help desk internships are preferred.
• Strong customer service backgrounds in call center or retail settings.

Responsibilities

• Basic PC/laptop troubleshooting (Windows).
• Provide Microsoft 365 support (Outlook, Teams).
• User onboarding and access provisioning.
• Ticket handling and escalation.

Skills

Customer service

Basic technical aptitude

Job description

Wayne State University is seeking entry-level IT candidates for a fast-paced support role in Glendale, California. Responsibilities include troubleshooting PCs, providing Microsoft 365 support, user onboarding, and ticket management.

Ideal candidates will have 0-2 years of experience, preferably with help desk internships and a strong customer service background. The position requires reliability and the ability to work onsite daily.