On-Site Help Desk Technician — Grow with IT Team

Spi Ind; Redding (CA); Sur place; USD 30 000 - 36 000; Plein temps

Avantages offerts par ce poste

Health benefits

Retirement plan

Paid vacation

Company 401(k) match

Life Insurance

Résumé du poste

Sierra Pacific Industries is seeking an IT Help Desk/PC Technician to join our Anderson, California office. You will support IT operations nationwide, troubleshoot issues by phone, and guide users through solutions while delivering excellent customer service.

Ideal candidates have Windows/Microsoft 365 experience, familiarity with Active Directory/Azure AD, and a solid networking foundation. This role emphasizes teamwork, reliability, and strong problem-solving in a non-remote environment.

Qualifications

• Proven excellent customer service and interpersonal communication skills.
• Demonstrated knowledge of remote support tools.
• Experience with Microsoft Windows and Microsoft 365.
• Working knowledge of Windows Desktop, Server operating systems, Active Directory, and Azure Active Directory.
• Basic understanding of firewall rules and antivirus software.
• Networking knowledge including TCP/IP, DNS, DHCP.

Responsabilités

• Actively support company IT operations throughout U.S. utilizing strong PC and network knowledge.
• Effectively troubleshoot and resolve technology issues by phone.
• Provide positive results and best user experience by identifying problems, researching answers, and guiding users through corrective steps.
• Coach and demonstrate for users' best practice problem-solving methods.
• Build, diagnose, and repair PCs, laptops, cell phones, tablets, and printers.
• Address various and concurrent issues with timely and effective follow-up and resolution.
• Monitor file, device sharing, and permissions.
• Troubleshoot various network and Wi-Fi issues to completion.
• Install and support Microsoft, IBM i, and other business software and licensing.
• iOS and Android activation, email configuration, MFA enrollment, and basic troubleshooting.

Connaissances

Customer service

Interpersonal communication

Remote support

Windows troubleshooting

Network troubleshooting

Formation

CCNA certification

A+ certification

Outils

Active Directory

Azure Active Directory

Microsoft 365

Description du poste

Sierra Pacific Industries is seeking an IT Help Desk/PC Technician to join our Anderson, California office. You will support IT operations nationwide, troubleshoot issues by phone, and guide users through solutions while delivering excellent customer service.

Ideal candidates have Windows/Microsoft 365 experience, familiarity with Active Directory/Azure AD, and a solid networking foundation. This role emphasizes teamwork, reliability, and strong problem-solving in a non-remote environment.