Onsite IT Support Specialist II – Classrooms & Labs

San Diego State University; Calexico (CA); On-site; USD 65,000 - 94,000; Full time

Job summary

San Diego State University is seeking a Technology Support Specialist II to provide hands-on IT support across SDSU Imperial Valley campuses. You will help faculty and staff with computers, software, classrooms, labs, audiovisual equipment, and connectivity—deploying and maintaining systems and resolving issues on site.

You will work with SDSU IT colleagues, vendors, and campus users to troubleshoot, guide, and train; document incidents in ServiceNow and ensure reliable operation of campus

Qualifications

• Experience in information technology environment.
• Experience troubleshooting a variety of software and hardware issues.

Responsibilities

• Install, configure, maintain, and troubleshoot computers, software, operating systems, peripherals, and other technology.
• Support technology used in offices, classrooms, labs, and other campus environments.
• Assist with computer and software deployments, equipment moves, upgrades, and standardized configurations.
• Troubleshoot network connectivity and system issues, coordinating with other IT teams when needed.
• Work directly with faculty and staff to resolve technology issues and understand their support needs.
• Provide technical guidance and training to users with varying levels of technology experience.
• Collaborate with SDSU IT colleagues and vendors to troubleshoot and resolve issues.
• Document incidents and resolutions using ServiceNow.
• Test and maintain software, security configurations, workstations, and other assigned technology.
• Help identify and evaluate technology tools and equipment based on campus needs.
• Maintain documentation for system configurations, procedures, and troubleshooting.
• Support the ongoing maintenance and reliable operation of technology across SDSU Imperial Valley.

Skills

Hardware troubleshooting

Windows environment

Software deployment

Networking basics

Customer support

Bilingual English/Spanish

Tools

ServiceNow

Job description

San Diego State University is seeking a Technology Support Specialist II to provide hands-on IT support across SDSU Imperial Valley campuses. You will help faculty and staff with computers, software, classrooms, labs, audiovisual equipment, and connectivity—deploying and maintaining systems and resolving issues on site.

You will work with SDSU IT colleagues, vendors, and campus users to troubleshoot, guide, and train; document incidents in ServiceNow and ensure reliable operation of campus