Campus IT & AV Support Technician I

Lone Star College; Conroe (TX); On-site; USD 37,000 - 43,000; Full time

Job summary

Lone Star College is seeking a Client Technologies Technician I to support desktop and AV services for faculty, staff, students, and campus visitors. You will assist with repairs, troubleshooting, and upgrades, using printed, web, telephone or in-person guidance to help users effectively.

This role is part of a 24/7/365 global department and involves monitoring equipment, handling tickets, and coordinating with the OTS team to ensure reliable IT and AV performance across multiple campuses, with

Qualifications

• High school diploma or GED and at least 1 year of prior experience.
• Associate degree preferred.
• 2 years of related work experience preferred.
• Experience working with clients and effective communication skills.
• Practical IT training or credentials in PC, Mac, etc.
• Certifications such as MCSA, MCP, ITIL Foundations, or CompTIA A+ are advantageous.

Responsibilities

• Provide desktop and AV support for faculty, staff and students; assist with planning, setup, and monitoring campus/AV events including calendar & AV appointments.
• Support and maintain PCs & peripherals, audio/video equipment, mobile technologies, and printing technologies.
• Diagnose, resolve, report, and track hardware and software problems across campus.
• Troubleshoot technical issues and perform diagnostic analyses to determine root cause.
• Provide on-site customer support through diagnosis, training, software or hardware problem resolution, and documentation.
• Monitor TekManager to ensure all projectors and AV podium carts are working properly.
• Monitor the ticket queue to ensure SLAs are met and customers are assisted promptly.
• Maintain maintenance schedule to perform semester room checks.
• Work with OTS team to improve user experience.
• Deploy lab environment computers and maintain software/hardware changes to fit class needs.

Skills

Windows

Mac OS

Customer service

Troubleshooting

Tech explanation

Teamwork

Deadlines

Mentoring

Documentation

Education

High school diploma or GED

Associate degree

Tools

AV equipment

PC hardware

Job description

Lone Star College is seeking a Client Technologies Technician I to support desktop and AV services for faculty, staff, students, and campus visitors. You will assist with repairs, troubleshooting, and upgrades, using printed, web, telephone or in-person guidance to help users effectively.

This role is part of a 24/7/365 global department and involves monitoring equipment, handling tickets, and coordinating with the OTS team to ensure reliable IT and AV performance across multiple campuses, with