IT Help Desk Technician I: Windows & Mac Support

Lone Star College; Texas; On-site; USD 37,000 - 43,000; Full time

Job summary

Lone Star College is seeking a Customer Support Technician I to join its IT department in Texas. The role provides technical software, hardware, and network problem resolution to college users within a 24/7/365 global Service Desk environment.

Essential duties include diagnosing and solving hardware/software problems, documenting tickets, and prioritizing work per established guidelines. Travel to various LSC locations may be required.

Qualifications

• High school diploma and at least 1 year of related work experience, or equivalent combination.
• Associate's degree preferred.
• 2 years of related work experience preferred.
• Prior Service Desk/Help Desk experience preferred.
• Advanced hardware troubleshooting and repair experience preferred.
• CompTIA A+ Certification or industry-recognized equivalent preferred.
• HDI Support Center Analyst Certification preferred.

Responsibilities

• Provides technical support for basic to advanced routine user hardware and software problems.
• Delivers professional, courteous, prompt, and accurate support and solutions to users.
• Communicates and troubleshoots routine user problems and provides proper solutions.
• Prioritizes Service Desk tickets per guidelines and documents tickets in the system.
• Assists other IT staff with user feedback and statistics.

Skills

Customer service

Hardware troubleshooting

Explain technical concepts

Prioritize tasks

Windows and Mac OS

Follow SOPs

Single-location familiarity

Education

High school diploma

Associate's degree

Tools

HDI Certification

CompTIA A+ Certification

Job description

Lone Star College is seeking a Customer Support Technician I to join its IT department in Texas. The role provides technical software, hardware, and network problem resolution to college users within a 24/7/365 global Service Desk environment.

Essential duties include diagnosing and solving hardware/software problems, documenting tickets, and prioritizing work per established guidelines. Travel to various LSC locations may be required.