IT Lab & AV Technician III — PC/Desktop Expert

Lone Star College; Texas; On-site; USD 46,000 - 53,000; Full time

Benefits offered by this job

Tuition waiver

Wellness program

Paid holidays

Professional development

Work-life balance

Job summary

Lone Star College seeks a Client Technologies Technician III to work with faculty, staff and students to define PC/Desktop and AV requirements and deliver reliable services across supported platforms. You’ll train users, document procedures, and help standardize IT operations in a 24/7/365 global department.

The role focuses on solving complex hardware/software issues, coaching teammates, and deploying lab environments while aligning with college standards and user needs.

Qualifications

• High school diploma or GED with 4+ years of related work experience.
• Experience working with clients and effective communication.
• Certifications: CompTIA A+ or equivalent; MCP/MCSA.
• Willingness to travel to different LSC locations as needed.

Responsibilities

• Support and maintain PC, peripherals and in-house audio-visual equipment.
• Lead IT projects and provide high level technical service to the campus.
• Act as the go-to person for PC Desktop, Mac, and/or AV areas.
• Perform on-site analysis, diagnosis, and resolutions of hardware/software issues.
• Assist customers through consultation, diagnosis, and implementation of solutions.
• Develop standard operating procedures and instructional videos.
• Collaborate with OTS team to improve user experience.
• Deploy lab environment computers and maintain development/hardware changes.
• Monitor the ticket queue to meet SLAs and ensure timely support.
• Document technical specifications and best practices for staff and customers.

Skills

Windows & Mac OS

Customer service

Explain technical topics

IT fundamentals

Documentation

Team collaboration

Education

High school diploma or GED

CompTIA A+ Certification

MCP/MCSA

Associate degree preferred

Job description

Lone Star College seeks a Client Technologies Technician III to work with faculty, staff and students to define PC/Desktop and AV requirements and deliver reliable services across supported platforms. You’ll train users, document procedures, and help standardize IT operations in a 24/7/365 global department.

The role focuses on solving complex hardware/software issues, coaching teammates, and deploying lab environments while aligning with college standards and user needs.