Senior IT & AV Specialist

Lone Star College; Texas; Vor Ort; USD 53.000 - 61.000; Vollzeit

Benefits dieser Stelle

Tuition waiver

Paid holidays

Wellness programs

Professional development

Zusammenfassung

Lone Star College System is hiring an Advanced Technology Specialist to troubleshoot and resolve technical issues across AV, PC, and server technologies. You will coordinate vendor-led projects, train staff, and maintain documentation while delivering excellent customer service to users.

The role requires hands-on IT expertise and strong communication across teams. Qualifications include an associate degree with 4+ years of experience, plus certifications like CompTIA A+ and Microsoft 365

Qualifikationen

• Associate degree and a minimum of 4 years of experience
• Experience working directly with clients, demonstrating strong communication and interpersonal skills
• One additional year of relevant work experience may substitute for each required certification
• CompTIA A+ Certification or industry-recognized equivalent
• Microsoft 365 Certified: Fundamentals

Aufgaben

• Acts as lead and handles disagreements, conflicts, and unexpected problems in ways that maximize team effectiveness for the PC Desktop and/or AV area; primary point of contact for elevated issues and mitigation of highly complex internal and external problems
• Collaborates with OTS developers to improve end user experience with applications, performing relevant research and presenting findings
• Researches products and services and regularly makes decisions on purchases and diagnostic needs. Responsible for ensuring operational budget for materials is used effectively and in accordance with Lone Star College mission objectives
• Assists customers through consultation, diagnosis, and implementation of solutions that are reasonable within resources available and that will leverage existing PC Desktop and/or AV technologies at the College
• Maintains updated knowledge of PC Desktop and/or AV systems to act as Subject Matter Expert for area
• Develops improvements and innovations to enhance team's performance
• Manages personal work tickets as well as the departmental queue
• May manage projects, either intra-OTS or with customers
• Responsible for other reasonable related duties as assigned

Kenntnisse

Strong communication

Customer service

Problem solving

Technical writing

Project coordination

Ausbildung

Associate degree

Bachelor's degree

Tools

CompTIA A+ Certification

Microsoft 365 Certification

Microsoft Intune

Crestron

HP Certifications

Jobbeschreibung

Lone Star College System is hiring an Advanced Technology Specialist to troubleshoot and resolve technical issues across AV, PC, and server technologies. You will coordinate vendor-led projects, train staff, and maintain documentation while delivering excellent customer service to users.

The role requires hands-on IT expertise and strong communication across teams. Qualifications include an associate degree with 4+ years of experience, plus certifications like CompTIA A+ and Microsoft 365