Client Technologies Technician I

Lone Star College; Conroe (TX); On-site; USD 37,000 - 43,000; Full time

Job summary

Lone Star College is seeking a Client Technologies Technician I to support desktop and AV services for faculty, staff, students, and campus visitors. You will assist with repairs, troubleshooting, and upgrades, using printed, web, telephone or in-person guidance to help users effectively.

This role is part of a 24/7/365 global department and involves monitoring equipment, handling tickets, and coordinating with the OTS team to ensure reliable IT and AV performance across multiple campuses, with

Qualifications

• High school diploma or GED and at least 1 year of prior experience.
• Associate degree preferred.
• 2 years of related work experience preferred.
• Experience working with clients and effective communication skills.
• Practical IT training or credentials in PC, Mac, etc.
• Certifications such as MCSA, MCP, ITIL Foundations, or CompTIA A+ are advantageous.

Responsibilities

• Provide desktop and AV support for faculty, staff and students; assist with planning, setup, and monitoring campus/AV events including calendar & AV appointments.
• Support and maintain PCs & peripherals, audio/video equipment, mobile technologies, and printing technologies.
• Diagnose, resolve, report, and track hardware and software problems across campus.
• Troubleshoot technical issues and perform diagnostic analyses to determine root cause.
• Provide on-site customer support through diagnosis, training, software or hardware problem resolution, and documentation.
• Monitor TekManager to ensure all projectors and AV podium carts are working properly.
• Monitor the ticket queue to ensure SLAs are met and customers are assisted promptly.
• Maintain maintenance schedule to perform semester room checks.
• Work with OTS team to improve user experience.
• Deploy lab environment computers and maintain software/hardware changes to fit class needs.

Skills

Windows

Mac OS

Customer service

Troubleshooting

Tech explanation

Teamwork

Deadlines

Mentoring

Documentation

Education

High school diploma or GED

Associate degree

Tools

AV equipment

PC hardware

Job description

Commitment to Mission

At Lone Star College System, every employee contributes to our mission of providing transformational educational opportunities that help individuals get from where they are to where they want to be. Guided by our vision to lead higher education through high-quality, affordable, and innovative learning opportunities, employees are expected to exemplify professionalism, integrity, accountability, and collaboration.

Through our One LSC Philosophy, we deliver excellent and uniform customer service, providing consistent information, and uniformly helping every student regardless of physical location, modality, college, campus, center, or medium.

This commitment supports Lone Star College System's strategic goals:

1. Opportunity through financial resilience
2. Leading in academic excellence
3. Strength in culture and talent development
4. Connections through bridges of prosperity

Great Colleges to Work For

Lone Star College System is proud to be recognized as a Great Colleges to Work For institution by The Chronicle of Higher Education. This recognition reflects our commitment to creating an organizational culture where employees are valued, supported, and empowered.

Campus Marketing Statement

Lone Star College-Montgomery

With 100,000 students and counting, Lone Star College System provides transformational educational opportunities that help individuals get from where they are to where they want to be. The two-year institution is training tomorrow's workforce today, offering more than 200 degrees and certification programs that empower students to take the next step.

Lone Star College System has eight main campuses and more than 20 locations in the Houston area. Learn more at LoneStar.edu.

Lone Star College-Montgomery is a student-centered college serving The Woodlands, Conroe and surrounding communities. For more than 30 years, the college has connected students with affordable, high-quality education through university-transfer pathways and workforce programs aligned with regional needs. Signature programs include biotechnology, radiologic technology, live entertainment technology, land surveying and emergency medical services, supported by hands-on learning, comprehensive student services and a vibrant campus community.

The address is 3200 College Park Drive, Conroe, TX 77384. All applicants must reside in Texas.

Job Description

PURPOSE AND SCOPE:

The Client Technologies Technician I will be responsible for supporting services including audio/video, mobile technologies, and printers. Will consult with customers (staff, faculty, students, and campus visitors) regarding repairs, troubleshooting, and upgrades. The Client Technologies Technician I will assist College faculty, staff, and students with the use of information technology via printed or web-posted material, telephone, e-mail, and/or in-person. Perform a variety of computer and/or AV support activities and work closely with teams within OTS and across the entire OTS organization. This position is a member of a 24/7/365 global department.

ESSENTIAL JOB FUNCTIONS:

1. Provide desktop and AV Support to all Faculty, Staff, and students; Assist with the planning, setup, and monitoring of Campus/AV events including calendar & AV appointments
2. Support and maintain PCs & peripherals, audio/video equipment, mobile technologies, and printing technologies
3. Diagnose, resolve, report, and track PC and/or AV Campus, Centers, and System Office hardware and software problems
4. Troubleshoot technical issues and perform diagnostic analyses to determine problem root cause
5. Provide customer support through on site diagnosis, group training, software or hardware problem resolution, and analysis of existing documentation, etc.
6. Monitor TekManager to ensure all Projectors and AV Podium/carts are working properly
7. Monitor the ticket queue to ensure that service level agreements are being met and customers are being taken care of in a timely manner
8. Maintain Maintenance Schedule to perform semester Room Checks
9. Work with OTS team members to improve user experience
10. Deploy lab environment computers and maintain software development and hardware changes to fit class needs
11. Responsible for other reasonable, related duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

• Understanding of Windows and Mac operating systems
• Must have strong customer service orientation
• Ability to explain technical subjects to non-technical as well as technical customers
• Ability to lift up to 50 pounds without assistance
• Ability to troubleshoot problem components and prioritize them; Draws on experience and knowledge of available resources (manuals, colleagues, vendors, etc.) to find solutions
• Demonstrated ability to suggest ways to improve team's work methods and procedures
• Ability to seek input from others and actively invites them to review his/her work or ideas at draft stage
• Ability to share relevant information with team members and/or customers that may be affected; Actively participates in informal or formal group problem solving with regard to immediate issues
• Demonstrated decision making guided by general instructions and practices requiring interpretation
• Ability to meet established deadlines and work standards
• Ability to guide others in carrying out routine task and help team members and/or customers think through alternatives and choices
• Ability to seek opportunities and set some goals for own development

PHYSICAL ABILITIES:

The work requires some physical exertion, such as long periods of standing; walking over rough, uneven or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching or similar activities; or recurring lifting of moderately heavy items. The work may require specific, but common, physical characteristics and abilities, such as above average agility and dexterity.

WORK SCHEDULE AND CONDITIONS:

• Equipment used includes, PC workstation running on a LAN in a Microsoft Windows or Mac environments, calculator, phone and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed both indoors in a climate-controlled office environment and outside in non-climate controlled areas
• May regularly travel to different LSC locations
• May be fully reassigned to other LSC locations if necessary
• May need to work weekends and outside of core business hours if necessary

REQUIRED QUALIFICATIONS:

• High school diploma or GED and at least 1 year of prior experience

PREFERRED QUALIFICATIONS:

• Associate degree
• 2 years of related work experience
• Experience working with clients, including effective communication skills
• Practical experience and specialized training; college degree, technical credentials or equivalent experience in one or more areas of IT (e.g., PC, Mac, etc)
• Demonstrated experience in hardware troubleshooting and repair
• Microsoft Certified Solutions Associate (MCSA)
• Microsoft Certified Professional (MCP)
• ITIL Foundations or industry recognized equivalent
• CompTIA A+ Certification or industry recognized equivalent
• LSC Leap
• AV Certification

Salary

Hiring salary range is: $37,088 - $42,651

Lone Star College provides a hiring salary range for all posted full-time non-faculty positions. Where your salary offer would fall in that range is determined by your related experience and education. Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer. The information outlined below will provide the Office of Human Resources everything needed to determine an accurate starting salary.

Your resume should provide a complete picture of your work experience. The resume should include the following information for each position listed:

1. Length of time (specific months and years) of employment
2. If the position was full time or part time
3. If the position was paid or unpaid
4. Level of degree completed including date earned.
5. Unofficial transcript for highest earned degree

Additionally, any certifications listed as required or preferred in the Lone Star College job description should be included in the resume submitted.

Benefits Marketing Statement

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities and more.

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.