Entry-Level IT Support Technician (Windows/Mac)

Lone Star College; Shenandoah (TX); On-site; USD 37,000 - 43,000; Full time

Job summary

Lone Star College is seeking a Customer Support Technician I to provide technical software, hardware, and network problem resolution in a 24/7/365 Service Desk environment. The role supports College users across multiple locations in the Houston area using Windows and Mac OS.

Responsibilities include ticket management, user account setup, and collaboration with IT staff to implement improvements. A high school diploma with related experience is required; Associate’s degree and certifications are

Qualifications

• High school diploma with 1+ year related work experience or equivalent
• Associate's degree preferred
• CompTIA A+ or HDI certification preferred
• Experience in Service Desk/Help Desk is a plus

Responsibilities

• Provides technical support for hardware, software, and network issues in a Service Desk environment
• Delivers courteous, prompt, and accurate assistance to users
• Documents and tracks tickets in the Service Desk system and communicates status to users
• Creates and manages user accounts, passwords, and access rights
• Assists with process improvements and SOP updates
• Travels between Lone Star College locations as needed
• May require weekend or after-hours work when necessary

Skills

Customer service

Hardware troubleshooting

Learning new technology

Explain technical topics

Task prioritization

Windows & Mac OS knowledge

SOP compliance

Core area expertise (PC or Mac)

Education

High school diploma + 1 year experience

Associate's degree

HDI/CompTIA certifications

2 years related work experience

Job description

Lone Star College is seeking a Customer Support Technician I to provide technical software, hardware, and network problem resolution in a 24/7/365 Service Desk environment. The role supports College users across multiple locations in the Houston area using Windows and Mac OS.

Responsibilities include ticket management, user account setup, and collaboration with IT staff to implement improvements. A high school diploma with related experience is required; Associate’s degree and certifications are