Campus Dispatch & Operations Technician (Relocation)

Epic; Lansing (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

Epic is seeking an Operations Center Technician to support its Madison, WI campus with relocation assistance. The role involves monitoring real-time alerts, managing access and security systems, and overseeing building operations from the Facilities Command Center.

You will coordinate emergency responses with internal teams and external services, ensuring safety and rapid restoration of normal operations in a fast-paced environment.

Qualifications

• Strong situational awareness and decision‑making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high‑pressure, real‑time environment.
• Experience or interest in security operations, emergency response, or a related high‑volume field.
• Openness to 2nd and 3rd shift, as well as weekend days.
• Eligible to work in the United States without visa sponsorship.
• Relocation to the Madison, WI area (relocation assistance available).
• COVID-19 vaccination

Responsibilities

• Monitor real-time alerts and security systems from the Facilities Command Center.
• Coordinate emergency responses with internal teams and emergency services.
• Oversee building operations and access control across campuses.

Skills

Situational awareness

Decision making

Communication

Coordination

Security operations

Emergency response

Shift work

US work eligibility

Relocation eligible

COVID-19 vaccination

Job description

Epic is seeking an Operations Center Technician to support its Madison, WI campus with relocation assistance. The role involves monitoring real-time alerts, managing access and security systems, and overseeing building operations from the Facilities Command Center.

You will coordinate emergency responses with internal teams and external services, ensuring safety and rapid restoration of normal operations in a fast-paced environment.