Campground Operations Lead

Kampgrounds of America, Inc.; Warrentown (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

Kampgrounds of America, Inc. is seeking an Operations Supervisor to oversee daily campground operations across departments including staffing, inventory, maintenance, safety, housekeeping, guest services and recreation.

You will partner with the GM to meet monthly budgets, improve guest satisfaction and drive staff development while maintaining safety and quality standards on site. This on-site role requires flexibility for nights, weekends and holidays.

Qualifications

• High School Diploma or equivalent.
• Proven experience in a Customer Service supervisory role.
• Hear and speak the English language fluently.
• Decision-making ability.
• Proficient Computer Skills.
• Ability to work nights, weekends and holidays.
• Ability to motivate, lead and develop employees.
• Strong working knowledge of operational procedures.
• Valid driver’s license.

Responsibilities

• Oversee daily campground operations across all departments.
• Provide excellent customer service to improve guest satisfaction.
• Manage and support campground staff including hiring, scheduling and training.
• Assist GM in achieving monthly and annual budgets.
• Ensure campground accounting follows procedures including cash handling.
• Prepare reports related to procedures, efficiency and attendance.
• Implement safety protocols for guests and staff on site.

Skills

Customer service supervision

Leadership

Decision making

Proficient computer skills

Valid driver’s license

Education

High School Diploma or equivalent

Job description

Kampgrounds of America, Inc. is seeking an Operations Supervisor to oversee daily campground operations across departments including staffing, inventory, maintenance, safety, housekeeping, guest services and recreation.

You will partner with the GM to meet monthly budgets, improve guest satisfaction and drive staff development while maintaining safety and quality standards on site. This on-site role requires flexibility for nights, weekends and holidays.