Campground Housekeeping Supervisor: Lead a Dynamic Team

Kampgrounds of America, Inc.; North Stonington (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

The Kampgrounds Of America, INC. is seeking a Housekeeping Supervisor to oversee day-to-day housekeeping operations at one KOA property.

You will lead the housekeeping team, assign duties, train staff, and ensure clean, safe, and welcoming guest spaces while maintaining quality standards. You will monitor inventory, manage supplies, coordinate with the GM/ AGM, and prepare reports on procedures and staffing.

Qualifications

• High School Diploma or equivalent.
• Minimum two years’ experience in housekeeping or related field.
• Hear and speak the English language fluently.
• Strong decision-making ability.
• Excellent communication, collaboration, and delegation skills with ability to manage confrontation.
• Ability to motivate, lead and develop a diverse team.
• Strong working knowledge and hands-on experience of housekeeping and janitorial procedures.
• Comfortable in a fast-paced and high-pressure environment.
• Motivated, goal oriented and results driven.
• Ability to maintain confidentiality.
• Able to work nights, weekends, and holidays.
• Valid driver’s license.

Responsibilities

• Determine the number of housekeepers needed to complete tasks within specific time periods.
• Train new employees on proper techniques for various cleaning tasks such as cleaning accommodation units and washing laundry.
• Conduct regular inspections of restrooms, accommodation units, private and public spaces to ensure they are clean and orderly.
• Oversee and complete maintenance requests in a timely manner and in order of priority.
• Ensure supplies are available for use by team members in their work, such as brooms, cleaning agents, and linens.
• Effectively communicate each day’s activities and problems to the GM or AGM.
• Establish and maintain good communications and teamwork with fellow associates and other departments within the campground.
• Ensure adherence to quality standards and health and safety regulations.
• Maintain inventory of cleaning supplies and equipment and order replacements when needed.
• Assist the GM in achieving monthly and annual departmental budget requirements.
• Aid GM with hiring and training a diverse team and updating GM on team performance.
• Prepare reports as required, relating to procedures, efficiency, scheduling, attendance, etc.
• Provide great customer service with a focus on improving guest satisfaction.
• Maintains equipment and supply inventories.
• Good organization and time management.
• Maintain property by following the quality assurance manual under the direction of the GM.
• Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs Culture, Mission, Values and Goals.
• Directed by GM, monitor and implement the department safety program, which ensures all OAK employees work in a safe and hazard free environment that complies with various local, state, and federal safety requirements.

Skills

Leadership

English fluency

Communication

Team management

Problem solving

Decision making

Adaptability

Time management

Education

High School Diploma

Job description

The Kampgrounds Of America, INC. is seeking a Housekeeping Supervisor to oversee day-to-day housekeeping operations at one KOA property.

You will lead the housekeeping team, assign duties, train staff, and ensure clean, safe, and welcoming guest spaces while maintaining quality standards. You will monitor inventory, manage supplies, coordinate with the GM/ AGM, and prepare reports on procedures and staffing.