Campground Operations Lead

guestservices; Flamingo (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Guest Services, Inc. seeks a Campground Supervisor to assist the Campground Manager with unit operations, staff management, inventory, equipment, and safety to help meet financial goals and company goals. The role emphasizes delivering exceptional customer service and guiding a team to high performance.

The position focuses on guest satisfaction, kiosk area supervision, staff recruitment and training, and maintaining safe, clean facilities while supporting smooth campground operations.

Qualifications

• High School Diploma or GED required.
• At least 1-2 years of experience in a campground or hospitality setting.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.

Responsibilities

• Ensure complete guest satisfaction at all times. Handle guests’ complaints and solve them according to customer service standards.
• Monitor and supervise set up and maintenance of kiosk area to ensure quality standards.
• Assist in recruiting, supervising, scheduling, disciplining, reviewing, and directing the unit’s staff at the direction of the Campground Manager. Train hourly staff for peak performance and monitor staff’s development.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, inventory, housekeeping, sanitation, cash control, dress, and employee hygiene. Notify Campground Manager of all unusual events, circumstances, or other safety or quality control issues.
• Assist management team with inventory procedures as directed.
• Perform opening and/or closing procedures.
• Perform all campground job functions as necessary, which includes, but not limited to; insuring all bathhouses are cleaned and functional to standard, campground kiosk shifts, and other job duties as directed and necessary.
• Maintain awareness of safety issues, and report them immediately to your manager.

Skills

Customer service

Team leadership

Multitasking

Communication

Problem solving

Education

High School Diploma or GED

Job description

Guest Services, Inc. seeks a Campground Supervisor to assist the Campground Manager with unit operations, staff management, inventory, equipment, and safety to help meet financial goals and company goals. The role emphasizes delivering exceptional customer service and guiding a team to high performance.

The position focuses on guest satisfaction, kiosk area supervision, staff recruitment and training, and maintaining safe, clean facilities while supporting smooth campground operations.