Campground Operations Lead for Guest Experience

Kampgrounds of America, Inc.; Middleborough (MA); On-site; USD 45,000 - 67,000; Full time

Job summary

Kampgrounds of America, Inc. (KOA) operates the world’s largest network of privately owned campgrounds and outdoor hospitality locations.

The Operations Supervisor will oversee day-to-day campground operations, coordinating staffing, inventory, maintenance, guest services, and recreational activities to create a smooth, safe guest experience. The role requires strong leadership, budget awareness, and the ability to manage multiple departments while ensuring adherence to KOA procedures and safety

Qualifications

• High School Diploma or equivalent.
• Proven experience in a Customer Service supervisory role.
• Fluent in English (speaking and hearing).
• Decision-making ability.
• Ability to work nights, weekends and holidays.
• Ability to motivate, lead and develop employees.
• Strong working knowledge of operational procedures.
• Valid driver's license.

Responsibilities

• Oversee daily operations across all departments, ensuring tasks are completed efficiently and to a high standard.
• Provide great customer service while improving guest satisfaction and net promoter score.
• Manage campground staff, including assisting in hiring, scheduling, and training.
• Assist the GM in achieving monthly and annual budget requirements.
• Ensure all accounting functions follow KOA procedures, including cash handling.
• Prepare reports related to procedures, efficiency, scheduling, attendance, etc.
• Maintain safety protocols to ensure a safe environment for guests and staff.
• Function as Manager on Duty in the absence of GM.

Skills

Customer service supervision

Decision-making

Lead and develop employees

Staffing and scheduling

Safety protocols adherence

Education

High School Diploma or equivalent

Job description

Kampgrounds of America, Inc. (KOA) operates the world’s largest network of privately owned campgrounds and outdoor hospitality locations.

The Operations Supervisor will oversee day-to-day campground operations, coordinating staffing, inventory, maintenance, guest services, and recreational activities to create a smooth, safe guest experience. The role requires strong leadership, budget awareness, and the ability to manage multiple departments while ensuring adherence to KOA procedures and safety