Campground Operations Lead

Kampgrounds of America, Inc.; Sunbury (Northumberland County); On-site; USD 45,000 - 65,000; Full time

Job summary

Kampgrounds of America, Inc. is seeking an Operations Supervisor to oversee daily campground operations, coordinating staffing, maintenance, guest services and safety to deliver a smooth guest experience.

You will lead multiple departments, support budgeting, enforce procedures, and act as Manager on Duty when the GM is away, ensuring compliance with safety rules and high guest satisfaction.

Qualifications

• High School Diploma or equivalent.
• Proven experience in a Customer Service supervisory role.
• Fluent English (speaking and listening).
• Decision-making ability.
• Proficient computer skills.
• Ability to work nights, weekends and holidays.
• Ability to motivate, lead and develop employees.
• Strong working knowledge of operational procedures.
• Valid driver’s license.

Responsibilities

• Oversee daily operations across all departments, ensuring tasks are completed efficiently and to a high standard.
• Provide great customer service while improving guest satisfaction and net promoter score.
• Manage and support campground staff, including assisting in hiring, scheduling, and training.
• Assist the GM in achieving monthly and annual budget requirements.
• Ensure all accounting functions follow KOA procedures including cash handling.
• Prepare reports relating to procedures, efficiency, scheduling, attendance, etc.
• Effective conflict resolution and critical thinking skills.
• Monitor and manage inventory levels, ensuring supplies are available.
• Maintain safety and quality standards and respond to high-pressure situations.
• Function as Manager on Duty in the absence of GM.
• Implement and enforce safety protocols in line with local, state, and federal requirements.

Skills

Customer service supervision

English fluency

Education

High School Diploma or equivalent

Job description

Kampgrounds of America, Inc. is seeking an Operations Supervisor to oversee daily campground operations, coordinating staffing, maintenance, guest services and safety to deliver a smooth guest experience.

You will lead multiple departments, support budgeting, enforce procedures, and act as Manager on Duty when the GM is away, ensuring compliance with safety rules and high guest satisfaction.