Campground Guest Services & Reservations Specialist

Kampgrounds of America, Inc.; Livingston (MT); On-site; USD 19,000 - 25,000; Full time

Job summary

Kampgrounds of America, Inc. is seeking a Guest Service Representative to deliver attentive, courteous service to guests before arrival and during their stay.

You will register guests, issue keys, manage site records, process reservations and payments, and keep the on-site store clean and stocked. Responsibilities include greeting guests, resolving concerns, answering questions about amenities, and supporting cash handling procedures while maintaining high standards of service and cleanliness

Qualifications

• Fluent in English (speaking and listening).
• Strong decision-making ability.
• Ability to communicate and manage conflict.
• Working knowledge of operational procedures.
• Comfortable in a fast-paced, high-pressure environment.
• Ability to maintain confidentiality.
• Able to work nights, weekends and holidays.

Responsibilities

• Greet guests at the front desk per KOA standards.
• Resolve guest concerns and complaints while maintaining campground standards.
• Prepare shift and down-time reports as required.
• Answer guest inquiries about campground amenities and local attractions.
• Ensure timely and professional logging and delivery of messages, packages and mail.
• Maintain communications and teamwork with colleagues and other departments; use radio etiquette.
• Adhere to KOA cash handling procedures.
• Maintain professionalism, service quality and cleanliness.
• Keep store displays and inventory organized; relay guest feedback and ideas.
• Increase revenues through up-selling and ancillary income.

Skills

Decision making

Communication

Conflict management

Fast-paced work

Confidentiality

Night/weekend/holiday suitability

English fluency

Job description

Kampgrounds of America, Inc. is seeking a Guest Service Representative to deliver attentive, courteous service to guests before arrival and during their stay.

You will register guests, issue keys, manage site records, process reservations and payments, and keep the on-site store clean and stocked. Responsibilities include greeting guests, resolving concerns, answering questions about amenities, and supporting cash handling procedures while maintaining high standards of service and cleanliness