Front Desk & Guest Services Specialist — Campground

Kampgrounds of America, Inc.; West Yellowstone (MT); On-site; USD 32,000 - 42,000; Full time

Job summary

Kampgrounds of America, Inc. is hiring a Guest Service Representative at our West Yellowstone campground. You will greet guests at the front desk, register and issue keys, keep records of occupied sites, make and confirm reservations, and collect payments.

You will also maintain a clean, well-stocked store to serve guests efficiently. The role requires fluency in English, strong communication, and the ability to work nights, weekends, and holidays.

Qualifications

• Must speak and understand English fluently.
• Strong decision-making ability.
• Able to communicate effectively and manage conflict.
• Working knowledge of operational procedures.
• Comfortable in a fast-paced and high-pressure environment.
• Maintain confidentiality.
• Able to work nights, weekends, and holidays.

Responsibilities

• Greet guests at the front desk per KOA standards.
• Resolve guest concerns while maintaining campground standards.
• Prepare shift and downtime reports as required.
• Answer inquiries about campground amenities and local attractions.
• Log and deliver messages, packages and mail promptly and professionally.
• Maintain communications and teamwork across departments; follow radio etiquette.

Skills

English fluency

Decision making

Communication

Conflict management

Operational procedures

Fast-paced environment

Confidentiality

Night/Weekend/Holiday shifts

Job description

Kampgrounds of America, Inc. is hiring a Guest Service Representative at our West Yellowstone campground. You will greet guests at the front desk, register and issue keys, keep records of occupied sites, make and confirm reservations, and collect payments.

You will also maintain a clean, well-stocked store to serve guests efficiently. The role requires fluency in English, strong communication, and the ability to work nights, weekends, and holidays.