Campground Guest Experience Specialist

Kampgrounds of America, Inc.; Nashville (TN); Híbrido; USD 33.000 - 39.000; Jornada completa

Descripción de la vacante

Kamppgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and a leader in outdoor hospitality.

The Guest Service Representative (GSR) will provide attentive, courteous service to guests from arrival through departure, handling registrations, payments and store duties with KOA standards. The role requires fluency in English, strong communication, and the ability to work nights, weekends and holidays in a fast-paced environment.

Formación

• Fluent English speaking and listening.
• Ability to communicate effectively.
• Working knowledge of operational procedures.
• Comfortable in a fast-paced environment.
• Ability to maintain confidentiality.
• Able to work nights, weekends, and holidays.

Responsabilidades

• Greet guests at the front desk in accordance with KOA standards.
• Resolve guest concerns and complaints while maintaining campground standards.
• Prepare shift reports and downtime-related records as required.
• Answer inquiries about campground amenities and local attractions.
• Process registrations, issue keys, and collect payments.
• Maintain store displays and inventory as directed and communicate guest feedback.

Conocimientos

English fluency

Communication

Operational procedures

Fast-paced environments

Confidentiality

Availability

Descripción del empleo

Kamppgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and a leader in outdoor hospitality.

The Guest Service Representative (GSR) will provide attentive, courteous service to guests from arrival through departure, handling registrations, payments and store duties with KOA standards. The role requires fluency in English, strong communication, and the ability to work nights, weekends and holidays in a fast-paced environment.