Campground Front Desk & Guest Experience Associate

Kampgrounds of America, Inc.; Townsend (TN); On-site; USD 19,000 - 28,000; Full time

Job summary

Kampgrounds Of America, INC. in Townsend, TN is seeking a local Guest Service Representative to warmly welcome guests, register arrivals, issue keys, and help maintain the campground store.

The GSR will handle reservations, payments, and store housekeeping, while delivering courteous service and upholding KOA standards in a fast-paced outdoor hospitality setting.

Candidates should be reliable, able to work nights, weekends and holidays, and comfortable with cash handling and campground systems.

Qualifications

• Fluent in English, able to communicate clearly.
• Strong decision-making and problem-solving abilities.
• Excellent teamwork and guest service skills.
• Knowledge of campground operations and cash handling.
• Willingness to work nights, weekends and holidays.

Responsibilities

• Greet and welcome guests at the front desk per KOA standards.
• Register arrivals, issue keys, manage reservations and payments.
• Maintain store cleanliness, displays and inventory control.
• Answer guest inquiries about amenities and attractions.
• Operate campground property management system and handle messages.

Skills

English fluency

Decision making

Communication

Teamwork

Operational procedures

Fast-paced environment

Goal oriented

Confidentiality

Night/weekend availability

Job description

Kampgrounds Of America, INC. in Townsend, TN is seeking a local Guest Service Representative to warmly welcome guests, register arrivals, issue keys, and help maintain the campground store.

The GSR will handle reservations, payments, and store housekeeping, while delivering courteous service and upholding KOA standards in a fast-paced outdoor hospitality setting.

Candidates should be reliable, able to work nights, weekends and holidays, and comfortable with cash handling and campground systems.