Campground Guest Experience Specialist

Kampgrounds of America, Inc.; Livingston (MT); On-site; USD 17,000 - 22,000; Full time

Job summary

Kampgrounds of America, Inc. is seeking a Guest Service Representative to provide attentive, courteous, and efficient service to guests before arrival and during their stay.

You will register guests, issue keys, record occupancy, make reservations, and process payments while keeping the store well-stocked and organized. GSR duties include answering inquiries about campground amenities, coordinating with other departments, handling mail and messages, and maintaining professional conduct.

Qualifications

• Fluent in listening and speaking English

Responsibilities

• Greet guests at the front desk per KOA standards
• Handle guest concerns and complaints professionally
• Prepare shift and downtime reports
• Answer questions about campground amenities and local attractions
• Manage messages, packages and mail efficiently
• Maintain communications with staff and other departments
• Handle cash drawer with KOA procedures
• Maintain cleanliness and merchandising of the store
• Promote ancillary income through upselling opportunities

Skills

English fluency

Decision making

Conflict management

Customer service

Communication

Job description

Kampgrounds of America, Inc. is seeking a Guest Service Representative to provide attentive, courteous, and efficient service to guests before arrival and during their stay.

You will register guests, issue keys, record occupancy, make reservations, and process payments while keeping the store well-stocked and organized. GSR duties include answering inquiries about campground amenities, coordinating with other departments, handling mail and messages, and maintaining professional conduct.