Campaign Operations & Technical Documentation Specialist

VIVA USA Inc; Woodridge (IL); On-site; USD 55,000 - 70,000; Full time

Job summary

VIVA USA Inc. is seeking a Campaign Associate to support field investigations, campaign administration, data management, and operational reporting for the Infant Care team in Woodridge, IL.

You will translate technical repair concepts into practical instructions for technicians and dealers, maintain essential documentation, and help drive data integrity across service and engineering operations. The role involves collaborating with Engineering, Quality, Manufacturing, and Service Operations,

Qualifications

• Bachelor's/Associate degree or certification in Engineering Technology, Technical Communications, Business, or Automotive Technology.
• 2 years related field or equivalent work experience.
• Strong technical writing and documentation management skills.

Responsibilities

• Develop clear, structured technical repair documentation for field technicians, dealers, and service personnel.
• Translate engineering concepts into practical instructions and visual content.
• Create, review, and maintain service communications, repair procedures, process documentation, and technical publications.
• Collaborate with Engineering, Quality, Manufacturing, Supplier Management, and Service Operations to support issue resolution and campaign execution.
• Maintain dashboards, reports, and KPIs used for business decision-making.
• Support campaign administration activities, including record maintenance, validation, and program execution across systems.

Skills

Technical writing

Documentation management

Data analysis

Multitasking

Cross-functional collaboration

2 years related field experience

Education

Bachelor's/Associate degree or certification in Engineering Technology, Technical Communications, Business, or Automotive Technology

Tools

Microsoft Excel

PowerPoint

SharePoint

Job description

VIVA USA Inc. is seeking a Campaign Associate to support field investigations, campaign administration, data management, and operational reporting for the Infant Care team in Woodridge, IL.

You will translate technical repair concepts into practical instructions for technicians and dealers, maintain essential documentation, and help drive data integrity across service and engineering operations. The role involves collaborating with Engineering, Quality, Manufacturing, and Service Operations,