Campaign Associate- Technical Writer

EPITEC; Woodridge (IL); In loco; USD 44.000 - 47.000; Tempo pieno

Descrizione del lavoro

EPITEC in Woodridge, IL is seeking a Campaign Associate-Technical Writer to manage technical documentation, campaign administration, and data reporting for the Infant Care team. This onsite role supports cross-functional collaboration with Engineering, Quality, Manufacturing, and Service Operations to ensure accurate communications of repair procedures and campaign execution.

You will translate engineering concepts into user-friendly instructions, maintain critical business systems, and drive

Competenze

• Bachelor's/Associate's degree or certification in engineering technology, technical communications, business, automotive technology.
• 2 years related field or equivalent work experience.

Mansioni

• Develop clear, accurate, and structured technical repair documentation for field technicians, dealers, and service personnel.
• Translate complex engineering concepts into practical instructions and visual content.
• Create, review, and maintain service communications, repair procedures, and related technical publications.
• Collaborate with Engineering, Quality, Manufacturing, Supplier Management, and Service Operations teams to support issue resolution and campaign execution.
• Ensure documentation aligns with product improvements and lifecycle management requirements.
• Maintain and update operational dashboards, reports, and KPIs used for decision-making.
• Support campaign administration activities across multiple systems.
• Manage asset tracking, inventory records, and supporting documentation.
• Identify and deactivate expired campaigns to maintain system accuracy.
• Conduct data validation and quality reviews for reporting accuracy.
• Assist field investigations by gathering information from multiple stakeholders.
• Support continuous improvement initiatives to increase efficiency and data quality.
• Participate in special projects and process improvements.

Conoscenze

Strong technical writing

Documentation management

Excel

PowerPoint

SharePoint

Analytical skills

Organizational skills

Communication skills

Formazione

Bachelor's or Associate's degree or Certification in Engineering Technology, Technical Communications, Business, Automotive Technology

Strumenti

Microsoft Office

Descrizione del lavoro

Job Title: Campaign Associate- Technical Writer

Location: Woodridge, IL (Onsite)

Hours: Monday-Friday, 7:00 AM - 4:00 PM

Contract Duration: 1 year with the possibility for extension

Pay: $32-34 per hour on a W2.

Position Summary

The Infant Care team is responsible for supporting field investigations, campaign execution, product quality initiatives, and problem resolution activities across the organization. The Campaign Associate serves as a key contributor in managing technical documentation, campaign administration, data management, and operational reporting. This position will support cross-functional teams by ensuring accurate communication of repair procedures, maintaining critical business systems, and driving data integrity across service and engineering operations.

Key Responsibilities

• Develop clear, accurate, and structured technical repair documentation for field technicians, dealers, and service personnel.
• Translate complex engineering concepts and corrective actions into practical, user-friendly instructions and visual content.
• Create, review, and maintain service communications, repair procedures, process documentation, and related technical publications.
• Collaborate closely with Engineering, Quality, Manufacturing, Supplier Management, and Service Operations teams to support issue resolution and campaign execution.
• Ensure technical documentation remains aligned with product improvements, engineering releases, and lifecycle management requirements.
• Maintain and update operational dashboards, reports, and key performance metrics used for business decision-making.
• Support campaign administration activities, including record maintenance, validation, tracking, and program execution across multiple systems.
• Manage asset tracking, inventory records, and supporting documentation for engineering and service-related activities.
• Identify, audit, and deactivate expired campaigns, programs, or records to maintain system accuracy and compliance.
• Conduct data validation and quality reviews to ensure reporting accuracy and consistency across business platforms.
• Assist with field investigations by gathering, organizing, and analyzing information from multiple stakeholders and systems.
• Support continuous improvement initiatives designed to increase operational efficiency, improve data quality, and enhance customer experience.
• Participate in special projects, process improvement activities, and business initiatives as assigned.

Required Qualifications

• Bachelor's or Associate's degree or Certification in Engineering Technology, Technical Communications, Business, Automotive Technology.

OR

• 2 years related field, or equivalent work experience.

Additional Requirements

• Strong technical writing and documentation management skills.
• Advanced proficiency with Microsoft Office applications, particularly Excel, PowerPoint, and SharePoint.
• Excellent analytical and organizational skills with strong attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong verbal and written communication skills.

Preferred Qualifications

• Experience with service methods, diagnostics, vehicle repair processes, or workshop operations.
• Understanding of vehicle systems, automotive technologies, or similar complex products.
• Experience supporting technical publications, engineering documentation, or service communications.
• Experience working within cross-functional engineering, manufacturing, or service organizations.
• Familiarity with campaign management, field actions, warranty administration, or quality improvement processes.
• Experience maintaining dashboards, reporting systems, or business intelligence tools.
• Strong problem-solving skills with the ability to identify practical and effective solutions.
• Ability to work independently while collaborating effectively across multiple business functions.