Campaign Associate - Technical Writer

VIVA; Woodridge (IL); On-site; USD 55,000 - 70,000; Full time

Job summary

VIVA USA Inc. is seeking a Campaign Associate to support field investigations, campaign administration, data management, and operational reporting for the Infant Care team in Woodridge, IL.

You will translate technical repair concepts into practical instructions for technicians and dealers, maintain essential documentation, and help drive data integrity across service and engineering operations. The role involves collaborating with Engineering, Quality, Manufacturing, and Service Operations,

Qualifications

• Bachelor's/Associate degree or certification in Engineering Technology, Technical Communications, Business, or Automotive Technology.
• 2 years related field or equivalent work experience.
• Strong technical writing and documentation management skills.

Responsibilities

• Develop clear, structured technical repair documentation for field technicians, dealers, and service personnel.
• Translate engineering concepts into practical instructions and visual content.
• Create, review, and maintain service communications, repair procedures, process documentation, and technical publications.
• Collaborate with Engineering, Quality, Manufacturing, Supplier Management, and Service Operations to support issue resolution and campaign execution.
• Maintain dashboards, reports, and KPIs used for business decision-making.
• Support campaign administration activities, including record maintenance, validation, and program execution across systems.

Skills

Technical writing

Documentation management

Data analysis

Multitasking

Cross-functional collaboration

2 years related field experience

Education

Bachelor's/Associate degree or certification in Engineering Technology, Technical Communications, Business, or Automotive Technology

Tools

Microsoft Excel

PowerPoint

SharePoint

Job description

Campaign Associate

Position Summary

The Infant Care team is responsible for supporting field investigations, campaign execution, product quality initiatives, and problem resolution activities across the organization. The Campaign Associate serves as a key contributor in campaign administration, data management, and operational reporting. This position will support cross-functional teams by ensuring accurate communication of repair procedures, maintaining critical business systems, and driving data integrity across service and engineering operations.

Key Responsibilities

• Develop clear, accurate, and structured technical repair documentation for field technicians, dealers, and service personnel.
• Translate complex engineering concepts and corrective actions into practical, user-friendly instructions and visual content.
• Create, review, and maintain service communications, repair procedures, process documentation, and related technical publications.
• Collaborate closely with Engineering, Quality, Manufacturing, Supplier Management, and Service Operations teams to support issue resolution and campaign execution.
• Ensure technical documentation remains aligned with product improvements, engineering releases, and lifecycle management requirements.
• Maintain and update operational dashboards, reports, and key performance metrics used for business decision-making.
• Support campaign administration activities, including record maintenance, validation, tracking, and program execution across multiple systems.
• Manage asset tracking, inventory records, and supporting documentation for engineering and service-related activities.
• Identify, audit, and deactivate expired campaigns, programs, or records to maintain system accuracy and compliance.
• Conduct data validation and quality reviews to ensure reporting accuracy and consistency across business platforms.
• Assist with field investigations by gathering, organizing, and analyzing information from multiple stakeholders and systems.
• Support continuous improvement initiatives designed to increase operational efficiency, improve data quality, and enhance customer experience.
• Participate in special projects, process improvement activities, and business initiatives as assigned.

Required Qualifications

• Bachelor's or Associate's degree or Certification in Engineering Technology, Technical Communications, Business, Automotive Technology.
• OR
• 2 years related field, or equivalent work experience.

Additional Requirements

• Strong technical writing and documentation management skills.
• Advanced proficiency with Microsoft Office applications, particularly Excel, PowerPoint, and SharePoint.
• Excellent analytical and organizational skills with strong attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong verbal and written communication skills.

Preferred Qualifications

• Experience with service methods, diagnostics, vehicle repair processes, or workshop operations.
• Understanding of vehicle systems, automotive technologies, or similar complex products.
• Experience supporting technical publications, engineering documentation, or service communications.
• Experience working within cross-functional engineering, manufacturing, or service organizations.
• Familiarity with campaign management, field actions, warranty administration, or quality improvement processes.
• Experience maintaining dashboards, reporting systems, or business intelligence tools.
• Strong problem-solving skills with the ability to identify practical and effective solutions.
• Ability to work independently while collaborating effectively across multiple business functions.

Business Impact

This role provides critical support for field campaigns, technical communications, operational reporting, and system administration activities. The position helps ensure accurate repair information reaches the field, supports timely campaign execution, maintains data integrity, and enables engineering resources to focus on technical investigations and problem resolution. The role directly contributes to improved operational efficiency, customer satisfaction, compliance, and overall campaign effectiveness.

This version reads closer to a professional corporate requisition and provides enough depth to justify a contractor request while clearly communicating the business value of the position.

Notes

Onsite

Hours: Monday-Friday, 7:00 AM - 4:00 PM

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status