Field Test Technician

VIVA; Waterloo (IA); On-site; USD 55,000 - 85,000; Full time

Job summary

VIVA USA Inc is seeking a product technical support specialist to assist PV&V field teams, channel partners, and customers with complex product problems. You will lead troubleshooting, analyze data across sources, and collaborate with Engineering and Quality Improvement teams.

The role may travel 10-20% in US/Canada to resolve issues and update machines with new parts or production-intent modifications. A two-year degree in relevant tech fields is preferred.

Qualifications

• Two-year technical degree or equivalent work experience.
• Experience with diesel engine diagnostics and electrical systems.
• Knowledge of Battery Electric Vehicle systems is a plus.

Responsibilities

• Lead troubleshooting for field teams, channel partners, or customers using advanced diagnostics.
• Analyze data from multiple sources and coordinate with cross-functional teams to resolve technical problems.
• Develop or author solutions and bulletins for complex issues.
• Assist in gathering parts for production updates.

Skills

Troubleshooting

Diagnostics

Cross-functional

Communication

Education

Electrical Engineering Technology

Diesel Power Technology

Manufacturing Engineering Technology

Technology Management

Tools

Microsoft Office

Teams

Proprietary diagnostic tools

Job description

Provide product technical support to PV&V field teams, channel partners, customers on complex product problems while developing channel partners' technical and Customer Support capability. May serve as a resource to other Product Support Representatives, Engineering, and / or Quality Improvement Teams, etc.

Duties

• Following the Problem Resolution Process, takes a lead role in troubleshooting and solving complex problems for field teams, channel partners, or customers using advanced diagnostic skills, and systems and tools to access all existing published information.
• Under the framework of established processes, takes a lead role in analyzing data from multiple sources and works through cross-functional teams to resolve technical problems on new products.
• May develop and author solutions/bulletins for complex problems that can be utilized by field teams or channel partners.
• Provide assistance in gathering identified parts needed for production intent updates.
• May travel to the field to provide problem resolution on complex problems or update machines with experimental or production intent parts. (Periodic travel is required throughout US/Canada - approx. 10-20%)

Will consider more entry level candidates recently coming from an Ag. Tech school or similar.

Education requirement

Minimum two-year degree in one of the following degrees or a combination of above skills and applicable work experience: Electrical Engineering Technology, Diesel Power Technology, Manufacturing Engineering Technology, Technology Management.

Technical experience

• Strong understanding of diesel engine diagnostics including electrical and aftertreatment systems
• Must have the electrical diagnostic background
• Knowledge of Battery Electric Vehicle Systems.

Software familiarity

• Microsoft office and Teams
• Will use propriety diagnostic tools/applications, so must be technically adept.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status