Technical Campaign Writer & Operations Specialist

EPITEC; Woodridge (IL); On-site; USD 44,000 - 47,000; Full time

Job summary

EPITEC in Woodridge, IL is seeking a Campaign Associate-Technical Writer to manage technical documentation, campaign administration, and data reporting for the Infant Care team. This onsite role supports cross-functional collaboration with Engineering, Quality, Manufacturing, and Service Operations to ensure accurate communications of repair procedures and campaign execution.

You will translate engineering concepts into user-friendly instructions, maintain critical business systems, and drive

Qualifications

• Bachelor's/Associate's degree or certification in engineering technology, technical communications, business, automotive technology.
• 2 years related field or equivalent work experience.

Responsibilities

• Develop clear, accurate, and structured technical repair documentation for field technicians, dealers, and service personnel.
• Translate complex engineering concepts into practical instructions and visual content.
• Create, review, and maintain service communications, repair procedures, and related technical publications.
• Collaborate with Engineering, Quality, Manufacturing, Supplier Management, and Service Operations teams to support issue resolution and campaign execution.
• Ensure documentation aligns with product improvements and lifecycle management requirements.
• Maintain and update operational dashboards, reports, and KPIs used for decision-making.
• Support campaign administration activities across multiple systems.
• Manage asset tracking, inventory records, and supporting documentation.
• Identify and deactivate expired campaigns to maintain system accuracy.
• Conduct data validation and quality reviews for reporting accuracy.
• Assist field investigations by gathering information from multiple stakeholders.
• Support continuous improvement initiatives to increase efficiency and data quality.
• Participate in special projects and process improvements.

Skills

Strong technical writing

Documentation management

Excel

PowerPoint

SharePoint

Analytical skills

Organizational skills

Communication skills

Education

Bachelor's or Associate's degree or Certification in Engineering Technology, Technical Communications, Business, Automotive Technology

Tools

Microsoft Office

Job description

EPITEC in Woodridge, IL is seeking a Campaign Associate-Technical Writer to manage technical documentation, campaign administration, and data reporting for the Infant Care team. This onsite role supports cross-functional collaboration with Engineering, Quality, Manufacturing, and Service Operations to ensure accurate communications of repair procedures and campaign execution.

You will translate engineering concepts into user-friendly instructions, maintain critical business systems, and drive