Technical Support Operations Leader - 24/7 Campaigns

VXI Global Solutions; Morrow (GA); On-site; USD 80,000 - 120,000; Full time

Job summary

VXI Global Solutions in the United States seeks an experienced Technical Support Operations Manager to oversee a technical support campaign. You will lead direct reports, shape strategy, and ensure execution aligns with client expectations and company objectives.

You will manage staffing, performance, and processes across a 24x7 environment, partnering with HR and Workforce Management to deliver strong results and continuous improvement.

Qualifications

• 3+ years in a Contact Center Operations Management role managing technical support campaigns.
• Able to lead people and drive results.
• Strong planning, analytical, and communication abilities.

Responsibilities

• Adhere to company policies on ethics and integrity.
• Collaborate with Client Services Team and Operations Director to meet objectives.
• Develop and maintain understanding of client expectations to guide direction.
• Foster a positive employee experience and improve job satisfaction.
• Lead staffing and resource allocation to achieve company goals.
• Drive performance metrics, identify issues, and implement corrective actions.
• Conduct audits to improve processes and best practices.
• Partner with HR on staffing, reviews, compensation, and career development.
• Coordinate with Workforce Management to maintain appropriate staffing levels.
• Maintain open communication with stakeholders and represent the company well.

Education

High School Diploma

Tools

Microsoft Project

Outlook

Word

Excel

PowerPoint

Job description

VXI Global Solutions in the United States seeks an experienced Technical Support Operations Manager to oversee a technical support campaign. You will lead direct reports, shape strategy, and ensure execution aligns with client expectations and company objectives.

You will manage staffing, performance, and processes across a 24x7 environment, partnering with HR and Workforce Management to deliver strong results and continuous improvement.