Calm-Under-Pressure 911 Emergency Dispatcher

Emergency Telecommunicator Services; Texas; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services seeks an 911 dispatcher to connect callers with police, fire, or EMS resources in Flat, TX. The role emphasizes calm communication, careful information gathering, and rapid coordination across agencies.

Responsibilities include fielding emergency and nonemergency calls, confirming details, and relaying instructions while using multiple dispatch systems. Applicants should have a high school diploma and may require agent-specific testing or certifications.

Qualifications

• HS diploma or equivalent commonly required; some agencies recruit entry-level applicants.
• Some agencies require prior emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization underpressure

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services seeks an 911 dispatcher to connect callers with police, fire, or EMS resources in Flat, TX. The role emphasizes calm communication, careful information gathering, and rapid coordination across agencies.

Responsibilities include fielding emergency and nonemergency calls, confirming details, and relaying instructions while using multiple dispatch systems. Applicants should have a high school diploma and may require agent-specific testing or certifications.