911 Emergency Dispatcher — Calm, Critical Response

County Emergency Communications; New Boston (TX); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

County Emergency Communications in Texas is seeking 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. You will gather essential information, confirm incident locations, and coordinate responders according to agency procedures.

Disptchers must remain calm under pressure, manage multiple systems, and relay accurate information as cases evolve. The role may involve overnight shifts, weekends, holidays, and overtime depending on assignment.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Typing

Clear speech

Computer skills

Information management

Education

High school diploma

Tools

CAD systems

Computer-aided dispatch (CAD)

Job description

County Emergency Communications in Texas is seeking 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. You will gather essential information, confirm incident locations, and coordinate responders according to agency procedures.

Disptchers must remain calm under pressure, manage multiple systems, and relay accurate information as cases evolve. The role may involve overnight shifts, weekends, holidays, and overtime depending on assignment.