Calm-Under-Pressure 911 Dispatcher

911 Emergency Communications; San Ygnacio (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

911 Emergency Communications in San Ygnacio, TX, seeks skilled emergency dispatchers to connect callers with public safety responders. You may handle emergency and nonemergency calls, verify locations, and coordinate police, fire, or EMS resources per agency procedures.

The role requires calm communication, precise information gathering, and multi-system coordination. Shift work, overtime, and varied schedules are common across agencies, with training and certification as part of the process.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants or require prior emergency communications experience or certifications.
• Testing scores, experience, and training deadlines are determined by the official vacancy announcement.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidentiality.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma or equivalent

Job description

911 Emergency Communications in San Ygnacio, TX, seeks skilled emergency dispatchers to connect callers with public safety responders. You may handle emergency and nonemergency calls, verify locations, and coordinate police, fire, or EMS resources per agency procedures.

The role requires calm communication, precise information gathering, and multi-system coordination. Shift work, overtime, and varied schedules are common across agencies, with training and certification as part of the process.