Calm-Under-Pressure 911 Dispatcher

911 Emergency Communications; Pandora (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

911 Emergency Communications seeks a dispatcher to connect callers with police, fire, or EMS resources, coordinating response per agency procedures. The role requires calm communication, careful attention, and the ability to manage multiple systems.

Responsibilities include handling emergency and nonemergency calls, confirming location details, and relaying information accurately. Candidates may have entry-level eligibility or prior public safety experience, with testing and training as

Qualifications

• High school diploma or GED commonly required. Some agencies recruit entry-level applicants.
• Typing, listening, clear speech, and basic computer skills are useful.
• Ability to organize information under pressure and follow procedures matters.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide approved caller instructions within training and certification.
• Maintain accurate records and protect confidentiality.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organizational under pressure

Education

High school diploma or GED

Job description

911 Emergency Communications seeks a dispatcher to connect callers with police, fire, or EMS resources, coordinating response per agency procedures. The role requires calm communication, careful attention, and the ability to manage multiple systems.

Responsibilities include handling emergency and nonemergency calls, confirming location details, and relaying information accurately. Candidates may have entry-level eligibility or prior public safety experience, with testing and training as