Calm 911 Dispatcher — 24/7 Emergency Communications Pro

911 Emergency Communications; Texas; On-site; USD 40,000 - 65,000; Full time

Job summary

911 Emergency Communications in Star, TX seeks experienced emergency dispatchers to connect callers with police, fire, or medical responders. The role emphasizes calm communication, precise information gathering, and coordinating responders across multiple systems.

Requirements vary by agency, with training and certifications determined by the official vacancy. The position may involve overnight shifts, overtime, and holidays depending on assignment.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Typing speed and accuracy are essential for rapid information capture.
• Excellent listening and communication abilities are required.
• Ability to organize information under pressure and manage multiple tasks.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Calm under pressure

Active listening

Accurate typing

Clear speech

Multitasking

Education

High school diploma or GED

Tools

CAD systems

Job description

911 Emergency Communications in Star, TX seeks experienced emergency dispatchers to connect callers with police, fire, or medical responders. The role emphasizes calm communication, precise information gathering, and coordinating responders across multiple systems.

Requirements vary by agency, with training and certifications determined by the official vacancy. The position may involve overnight shifts, overtime, and holidays depending on assignment.