Calm 911 Dispatcher for Emergency Communications

Emergency Telecommunicator Services; Olton (TX); Presencial; USD 42.000 - 65.000; Jornada completa

Descripción de la vacante

Emergency Telecommunicator Services in Olton, TX seeks a 911 Emergency Dispatcher to connect callers with responders and coordinate resources per agency procedures. The role demands calm communication, accuracy, and quick decision-making across multiple systems.

Responsibilities include handling emergency and nonemergency calls, confirming locations, and entering data into dispatch systems while maintaining confidentiality and accuracy under pressure.

Formación

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency.

Responsabilidades

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Conocimientos

Typing speed & accuracy

Active listening

Clear speech

Basic computer proficiency

Educación

High School Diploma

Descripción del empleo

Emergency Telecommunicator Services in Olton, TX seeks a 911 Emergency Dispatcher to connect callers with responders and coordinate resources per agency procedures. The role demands calm communication, accuracy, and quick decision-making across multiple systems.

Responsibilities include handling emergency and nonemergency calls, confirming locations, and entering data into dispatch systems while maintaining confidentiality and accuracy under pressure.