Calm-Under-Pressure 911 Dispatcher

Emergency Telecommunicator Services; Jewett (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services in Jewett, TX seeks a dedicated 911 Emergency Dispatcher to connect callers with police, fire, and EMS resources. You will gather essential information, confirm incident locations, and coordinate responders according to agency procedures.

The role requires calm communication, meticulous attention to detail, and the ability to manage multiple systems under pressure. Shifts may include overtime, nights, weekends, and holidays as dictated by staffing needs.

Qualifications

• High school diploma or recognized equivalency credential commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services in Jewett, TX seeks a dedicated 911 Emergency Dispatcher to connect callers with police, fire, and EMS resources. You will gather essential information, confirm incident locations, and coordinate responders according to agency procedures.

The role requires calm communication, meticulous attention to detail, and the ability to manage multiple systems under pressure. Shifts may include overtime, nights, weekends, and holidays as dictated by staffing needs.