Calm-Under-Pressure 911 Dispatcher

County Emergency Communications; Wichita Falls (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid leave

Training opportunities

Job summary

County Emergency Communications in Wichita Falls, TX, is seeking 911 Emergency Dispatchers to connect callers with police, fire, or EMS and coordinate responders using agency procedures.

The role requires calm communication, accuracy, and the ability to handle multiple screens and dispatch systems; eligibility includes a high school diploma and relevant testing or certifications; duties include answering calls, verifying locations, and maintaining records.

Qualifications

• High school diploma or equivalent typically required.
• Some agencies recruit entry-level applicants; others require experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using established questions and procedures.
• Enter incident data into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing speed and accuracy

Active listening

Clear communication

Basic computer skills

Information organization under pressur

Education

High school diploma or equivalent

Tools

Computer-Aided Dispatch CAD systems

Job description

County Emergency Communications in Wichita Falls, TX, is seeking 911 Emergency Dispatchers to connect callers with police, fire, or EMS and coordinate responders using agency procedures.

The role requires calm communication, accuracy, and the ability to handle multiple screens and dispatch systems; eligibility includes a high school diploma and relevant testing or certifications; duties include answering calls, verifying locations, and maintaining records.