Calm-Under-Pressure 911 Dispatcher | Critical Public Safety

County Emergency Communications; Grapevine (AR); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

County Emergency Communications in Grapevine, AR seeks 911 Emergency Dispatcher to connect callers with responders, gather essential information, and coordinate police, fire, or medical resources. The role requires calm communication, attention to detail, and the ability to manage multiple systems.

Responsibilities include handling emergency and nonemergency calls, confirming locations, prioritizing incidents, and entering data into CAD systems.

Qualifications

• High school diploma or equivalent required; some agencies may require testing.
• Typing speed and accuracy important for citations and data entry.
• Ability to listen actively, speak clearly, and organize information under pressure.
• Basic computer skills and familiarity with dispatch or CAD systems are helpful.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using standard questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders as assigned and monitor radio traffic.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organize information

Education

High school diploma

Tools

CAD systems

Job description

County Emergency Communications in Grapevine, AR seeks 911 Emergency Dispatcher to connect callers with responders, gather essential information, and coordinate police, fire, or medical resources. The role requires calm communication, attention to detail, and the ability to manage multiple systems.

Responsibilities include handling emergency and nonemergency calls, confirming locations, prioritizing incidents, and entering data into CAD systems.