Calm-Under-Pressure 911 Dispatcher — Rapid Response

Emergency Telecommunicator Services; Centralia (IL); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers in Creal Springs, IL to connect callers with public safety responders. You may handle emergency and nonemergency calls, verify locations, and relay information to police, fire, or medical teams.

The role requires calm communication, accuracy, and the ability to manage multiple systems. duties include confirming incident details, entering data into CAD, and supporting responders while working in a 24/7 environment.

Qualifications

• Typing accuracy and speed required.
• Active listening and clear communication essential.
• Ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as details change.
• Provide caller instructions within training limits.
• Maintain confidential records and data integrity.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers in Creal Springs, IL to connect callers with public safety responders. You may handle emergency and nonemergency calls, verify locations, and relay information to police, fire, or medical teams.

The role requires calm communication, accuracy, and the ability to manage multiple systems. duties include confirming incident details, entering data into CAD, and supporting responders while working in a 24/7 environment.