911 Emergency Dispatcher — Calm, Critical-Response Operator

911 Emergency Communications; Cherry Hill Township (NJ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

911 Emergency Communications is seeking skilled dispatchers to handle emergency and nonemergency calls, verify locations, and coordinate police, fire, or medical responders according to agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems. Training and certifications may be required, with shifts including nights, weekends, and overtime.

Qualifications

• High school diploma or GED commonly required; some agencies require prior experience or certifications.
• Accurate typing, active listening, clear speech, and basic computer proficiency.
• Official announcements determine testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Verify addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as needed.
• Provide caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Education

High school diploma or GED

Tools

Computer-aided dispatch systems

Job description

911 Emergency Communications is seeking skilled dispatchers to handle emergency and nonemergency calls, verify locations, and coordinate police, fire, or medical responders according to agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems. Training and certifications may be required, with shifts including nights, weekends, and overtime.