Calm-Under-Pressure 911 Dispatcher – Round-the-Clock

County Emergency Communications; Silver Spring (MD); Presencial; USD 42 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health coverage

Retirement benefits

Paid leave

Professional training

Resumo da oferta

County Emergency Communications in Silver Spring, MD is seeking 911 Emergency Dispatchers. The role connects callers to police, fire, or medical responders, requiring calm communication, accurate information, and multitasking across systems.

You may handle urgent and nonurgent calls, confirm locations, assess priority, enter data, and coordinate responders. A high school diploma is commonly required, with testing scores and training timelines varying by agency.

Qualificações

• High school diploma or equivalent required; some agencies require experience or certifications.
• Typing speed and accuracy, active listening, and clear communication are important.
• Testing scores, experience, and training deadlines vary by agency.

Responsabilidades

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as needed.
• Provide caller instructions within training limits.
• Maintain records and protect confidential information.

Conhecimentos

Accurate typing

Active listening

Clear speech

Computer skills

Information organization

Formação académica

High school diploma

Descrição da oferta de emprego

County Emergency Communications in Silver Spring, MD is seeking 911 Emergency Dispatchers. The role connects callers to police, fire, or medical responders, requiring calm communication, accurate information, and multitasking across systems.

You may handle urgent and nonurgent calls, confirm locations, assess priority, enter data, and coordinate responders. A high school diploma is commonly required, with testing scores and training timelines varying by agency.