Calm-Under-Pressure 911 Dispatcher: Critical Emergency Response

Emergency Telecommunicator Services; Dulac (LA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health coverage

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services in Dulac, LA is seeking 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. You may receive emergency and nonemergency calls, gather information, and coordinate resources according to agency procedures.

The role requires calm communication, careful listening, and the ability to use multiple dispatch systems. Training and certification expectations, screening and background checks apply, with shifts including nights, weekends,

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Organization under pressure

Education

High school diploma or GED

Tools

Computer-aided dispatch systems

Job description

Emergency Telecommunicator Services in Dulac, LA is seeking 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. You may receive emergency and nonemergency calls, gather information, and coordinate resources according to agency procedures.

The role requires calm communication, careful listening, and the ability to use multiple dispatch systems. Training and certification expectations, screening and background checks apply, with shifts including nights, weekends,