911 Dispatcher — Calm, Critical Public Safety Operator

Emergency Telecommunicator Services; Springfield (MA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Shift differentials

Overtime compensation

Job summary

Emergency Telecommunicator Services is seeking qualified 911 dispatchers to connect callers with police, fire, or medical responders. The role requires calm communication, accurate information gathering, and efficient use of dispatch systems.

Responsibilities include handling emergency and nonemergency calls, confirming details, and ensuring safe, rapid coordination of responders in a high-stress environment. Training and certifications may be required by the agency.

Qualifications

• High school diploma or equivalent required; some agencies accept entry-level applicants.
• Some agencies require previous emergency communications experience or current certifications.
• Typing accuracy, active listening, clear speech, basic computer skills, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer skills

Organize information under pressure

Education

High school diploma or equivalent

Tools

Computer-aided dispatch (CAD) systems

Job description

Emergency Telecommunicator Services is seeking qualified 911 dispatchers to connect callers with police, fire, or medical responders. The role requires calm communication, accurate information gathering, and efficient use of dispatch systems.

Responsibilities include handling emergency and nonemergency calls, confirming details, and ensuring safe, rapid coordination of responders in a high-stress environment. Training and certifications may be required by the agency.