Calm-Under-Pressure 911 Dispatcher - Life-Saving Calls

Emergency Telecommunicator Services; Belleville (IL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

Emergency Telecommunicator Services in Caseyville, IL seeks 911 Emergency Dispatchers to connect callers with police, fire, or EMS, gathering essential information and coordinating responders according to agency procedures. Ideal candidates remain calm under pressure, type accurately, listen actively, and organize evolving details while working across multiple communication systems.

A high school diploma or equivalent is commonly required, with entry-level opportunities and potential

Qualifications

• High school diploma or equivalent required.
• Some agencies recruit entry-level applicants; others require experience or current certifications.
• Testing scores, experience, and training deadlines are determined by the official vacancy announcement.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear communication

Computer literacy

Information organization

Education

High school diploma

Job description

Emergency Telecommunicator Services in Caseyville, IL seeks 911 Emergency Dispatchers to connect callers with police, fire, or EMS, gathering essential information and coordinating responders according to agency procedures. Ideal candidates remain calm under pressure, type accurately, listen actively, and organize evolving details while working across multiple communication systems.

A high school diploma or equivalent is commonly required, with entry-level opportunities and potential