Calm-Under-Pressure 911 Dispatcher

Emergency Telecommunicator Services; Exline (IA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

Emergency Telecommunicator Services in Exline, IA seeks 911 Emergency Dispatchers to connect callers with public safety responders. You may receive emergency and nonemergency calls, gather information, and coordinate police, fire, or EMS resources according to agency procedures.

The role requires calm communication, rapid prioritization, and meticulous record-keeping across multiple dispatch systems. Typical shifts may include overnight, weekends, and overtime, with duties ranging from typing

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants; others require prior emergency communications experience or certifications.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma

Tools

Computer-aided dispatch (CAD) systems

Job description

Emergency Telecommunicator Services in Exline, IA seeks 911 Emergency Dispatchers to connect callers with public safety responders. You may receive emergency and nonemergency calls, gather information, and coordinate police, fire, or EMS resources according to agency procedures.

The role requires calm communication, rapid prioritization, and meticulous record-keeping across multiple dispatch systems. Typical shifts may include overnight, weekends, and overtime, with duties ranging from typing