Calm-Under-Pressure 911 Dispatcher — Public Safety Impact

County Emergency Communications; Osceola (AR); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Overtime compensation

Job summary

County Emergency Communications in Osceola, AR is seeking 911 dispatcher applicants to connect those in need with public safety responders. You will handle emergency and nonemergency calls, verify locations, gather details, and coordinate police, fire, and EMS according to agency procedures.

The role requires calm, precise communication, strong listening and typing skills, and the ability to work under pressure across multiple screens and radio channels.

Qualifications

• Must have a high school diploma or equivalent.
• Accurate typing and active listening required.
• Clear speech and composure under pressure.
• Ability to organize information and follow procedures.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority per agency procedures.
• Enter incident information into CAD systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as needed.
• Provide caller instructions within training limits.
• Maintain records and protect confidential information.

Skills

Active listening

Typing

Clear speech

Computer proficiency

Information organization

Education

High School Diploma

Tools

Computer-aided Dispatch

Job description

County Emergency Communications in Osceola, AR is seeking 911 dispatcher applicants to connect those in need with public safety responders. You will handle emergency and nonemergency calls, verify locations, gather details, and coordinate police, fire, and EMS according to agency procedures.

The role requires calm, precise communication, strong listening and typing skills, and the ability to work under pressure across multiple screens and radio channels.