Calm-Under-Pressure 911 Dispatcher | Public Safety Communicator

County Emergency Communications; Bath (WV); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

County Emergency Communications in Berkeley Springs, WV seeks dedicated 911 emergency dispatchers to connect callers with police, fire, or EMS resources. The role requires calm communication, precise typing, and the ability to confirm incident locations while managing multiple systems.

Responsibilities include handling emergency and nonemergency calls, validating details, entering data into dispatch systems, coordinating responders, and maintaining accurate records under pressure.

Qualifications

• High school diploma or equivalent commonly required. Some agencies recruit entry-level applicants or require certifications.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organization under pressure

Education

High school diploma or GED

Job description

County Emergency Communications in Berkeley Springs, WV seeks dedicated 911 emergency dispatchers to connect callers with police, fire, or EMS resources. The role requires calm communication, precise typing, and the ability to confirm incident locations while managing multiple systems.

Responsibilities include handling emergency and nonemergency calls, validating details, entering data into dispatch systems, coordinating responders, and maintaining accurate records under pressure.