Calm-Under-Pressure 911 Dispatcher

County Emergency Communications; Three Springs (PA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Job summary

County Emergency Communications in Three Springs, PA is seeking 911 Emergency Dispatchers to connect people with public safety responders and manage critical information. You may handle emergency and nonemergency calls, confirm locations, and relay accurate details under pressure.

Responsibilities include inputting data into dispatch systems, coordinating responders, monitoring radio traffic, and giving safe caller instructions within training limits.

Qualifications

• High school diploma or equivalent commonly required; some agencies recruit entry-level applicants.
• Typing, listening, clear speech, and basic computer proficiency are useful skills.
• Official announcements determine required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization underpressure

Education

High school diploma

Job description

County Emergency Communications in Three Springs, PA is seeking 911 Emergency Dispatchers to connect people with public safety responders and manage critical information. You may handle emergency and nonemergency calls, confirm locations, and relay accurate details under pressure.

Responsibilities include inputting data into dispatch systems, coordinating responders, monitoring radio traffic, and giving safe caller instructions within training limits.